top of page

Terms and Conditions

​

1. General
These terms and conditions apply to all products and services provided by Glamping with Llamas (Faster Lente Llamas Ltd), including but not limited to llama adoptions, Peruvian keyrings and pens, day visits to our farm, and afternoon tea packages. By purchasing our products or services, you agree to these terms and conditions.

2. Llama Adoption Packs

  • Llama adoption packs are for symbolic purposes and do not grant ownership of the llama.

  • The adoption certificate and associated benefits are valid for one year from the date of purchase.

  • Afternoon tea or other upgrades included in adoption packs must be redeemed within the one-year adoption period.

3. Peruvian Keyrings and Pens

  • Items are crafted from genuine Peruvian llama and alpaca fibre blends. Due to their handmade nature, slight variations in appearance may occur.

  • Products are sold as described; any customisation requests cannot be accommodated.

4. Day Visits to the Farm

  • Day visit bookings, with or without afternoon tea, must be made in advance.

  • Afternoon tea menu items are subject to availability, and substitutes may be provided if necessary.

  • Visitors must comply with farm safety rules, including appropriate behaviour around animals.

5. Payments and Pricing

  • All prices are in GBP (£) and include VAT where applicable.

  • Full payment is required at the time of purchase.

6. Changes and Cancellations

  • Changes to bookings must be requested at least 48 hours in advance and are subject to availability.

  • Glamping with Llamas reserves the right to cancel bookings due to unforeseen circumstances, in which case a full refund or alternative date will be offered.

7. Liability

  • Glamping with Llamas is not responsible for personal injury, loss, or damage to personal belongings during visits.

  • Visitors participate in activities at their own risk and must follow staff instructions at all times.

Refund and Returns Policy

1. Llama Adoption Packs

  • Refunds for adoption packs can be requested within 14 days of purchase if the pack materials (e.g., certificates, vouchers, photos) remain unused.

  • If an adoption pack includes an afternoon tea voucher, the voucher must be unused to qualify for a refund.

2. Peruvian Keyrings and Pens

  • Returns for Peruvian keyrings and pens are accepted within 14 days of receipt if the items are unused and in their original packaging.

  • Due to hygiene reasons, items showing signs of use will not be eligible for return or refund.

3. Day Visits and Afternoon Tea

  • Refunds for day visits or afternoon tea can be requested if cancellations are made at least 48 hours in advance.

  • Refunds are not available for no-shows or cancellations made within 48 hours of the booking.

4. Faulty or Incorrect Items

  • If a product is received damaged or faulty, please contact us within 7 days of receipt to arrange a replacement or refund.

  • Proof of purchase and photographic evidence of the damage or fault may be required.

5. Refund Process

  • Refunds will be issued to the original payment method within 14 days of approval.

  • Return shipping costs for non-faulty items are the responsibility of the customer.

6. Contact Information
For any refund or return requests, please contact us at:
📧 Email: bookings@glampingwithllamas.uk
📞 Phone: 07890 025064

bottom of page