Shipping Policy

​

At Glamping with Llamas, we aim to provide reliable and efficient delivery services to ensure your purchases arrive in excellent condition. Please review the details of our shipping policy below.

Shipping Regions and Rates

We currently deliver to the following regions. Shipping rates and delivery times vary by location:

​

​

​

​

​

​

​

​​

​

​

​

​

​

​

​

​

​

• Standard Delivery: Orders typically arrive within 2–4 working days.

• Express Delivery: Orders placed before 12pm will be delivered within 1–2 working days.

• Free Shipping: Available for orders over the specified threshold for UK Mainland, Scottish Highlands, and Northern Ireland.

 

Order Processing Times

• Orders are processed Monday to Friday, excluding public holidays.

• Standard orders are dispatched within 1–2 working days after payment is confirmed.

• You will receive an email notification with a tracking number once your order is shipped.

 

Delivery Restrictions

• We do not currently ship internationally.

• Delivery to remote areas, such as the Scottish Highlands and Channel Islands, may take longer than the estimated times.

• For local pickup options (if available), please contact us directly.

 

Damaged or Missing Deliveries

If your order arrives damaged or items are missing, please contact us within 7 days of delivery at:

📧 Email: bookings@glampingwithllamas.uk
📞 Phone: 07890 025064

We may require photographs of the damaged packaging or items to process a replacement or refund.

​

Returns and Refunds

For information on returns or refunds, please refer to our Refund and Returns Policy.

 

Questions?

If you have any questions about our shipping policy or need assistance with your order, don’t hesitate to get in touch!